
Pet Waste Removal FAQ
Find direct answers about In Doo Time pricing, service visits, gate safety, commercial service and getting started. Check your ZIP for current availability and read our service standards for the full On Time Guarantee.
- Published prices.
- Gate photo every visit.
- No long term contracts.
- Locally owned in Tucson.
- On Time Guarantee
Pricing and billing
What are your residential prices?
Twice weekly is $16.99, weekly is $19.99, and every two weeks is $26.99 per visit for up to two dogs. Plans are billed monthly in advance by card on file.
What if I have more than two dogs?
Each additional dog is $3.00 per visit. For five or more dogs, call or text for a custom quote.
Is there a long term contract?
No. Residential plans are month to month. You can cancel anytime by text, email, or phone; see Terms of Service.
Do you offer discounts?
Annual prepay saves 10%. Military, first responder, and senior discounts are also 10%, but only one discount applies and discounts never stack.
Is the first recurring cleanup free?
The first cleanup is free with a recurring plan when the yard has under two weeks of buildup. Moderate buildup is $49.00, heavy is $89.00, and severe is $129.00, charged once on the first visit.
How do I cancel?
Cancel anytime by text, email, or phone. See Terms of Service for details.
Service visits
What does a service visit include?
We sweep the whole yard, bag the waste, and remove it from your property. We close and latch the gates we open and photograph them.
Do I need to be home?
You do not need to be home if we can safely access the yard. Visits where we cannot get into the yard are billed as completed visits.
What if I skip a visit?
Let us know by text, email, or phone at least 24 hours before your service day and the skipped visit is not charged. Since we bill at the start of the month, the credit appears on your next invoice. Less than 24 hours notice is billed as a completed visit.
Can I put service on hold for vacation?
Ask for a vacation hold and we will pause service until you are back. Contact us by text, email, or phone to arrange the hold.
What if you miss my scheduled day?
If we miss your day for a reason within our control, we return within one business day and the make up visit is free. Free visits are credited on your next invoice for recurring residential plans in good standing.
What if you miss a spot?
Text us a photo within 24 hours of the visit. We return within two business days to clean the missed spot again at no charge under the On Time Guarantee.
What happens during unsafe weather?
Monsoon storms, lightning, flooding, and extreme heat can make a visit unsafe. If we reschedule for weather or safety, we tell you by text or email and make it up within two business days. A weather visit made up on time is not a missed visit.
Safety and dogs
Can my dog stay loose in the yard?
We will not enter a yard with an unsecured dog. Secure your dog before the visit so we can work safely.
How do you handle gates?
We close and latch every gate we open and photograph it. The gate photo is sent by text when service texts are enabled.
How do you clean between properties?
We clean and sanitize tools and boots between properties to reduce the spread of parvo and parasites. This does not promise that a yard will be disease free or parasite free.
What happens to the waste?
We bag all waste and remove it from your property. The yard cleanup includes hauling the bagged waste away from the property.
Commercial
Do you serve HOAs and apartments?
We offer pet waste service for HOAs, apartment communities and property managers. Request a commercial proposal for your property.
What does waste station service cost?
The first station is $15.00 and each additional station is $8.00 per visit. The monthly minimum is $150.00 per property.
What does common area scooping cost?
Common area scooping is $55.00 per labor hour, with a 1 hour minimum. Commercial invoicing is net 30.
Can you install a waste station?
Station installation is $75.00 for labor plus the station cost. Request a proposal to confirm the property details.
Getting started
Where do you serve right now?
Check your ZIP for current availability. Our initial routes cover northwest Tucson, Casas Adobes, and Marana ZIPs 85741, 85742, 85704, 85743, with Oro Valley, Dove Mountain, and the Catalina Foothills next.
How do I get my price?
Choose your dog count, frequency, and ZIP in the quote calculator. If the ZIP is active, you can request your price; if not, you can join the waitlist.
Do you text me?
Only if you opt in. Service messages and marketing messages have separate optional checkboxes, and neither is required to request service.
Can I request a one time cleanup?
Yes. One time cleanup starts at $99.00 and move out or listing cleanup starts at $129.00. Send a cleanup request with the property details and preferred date.
