Terms of Service

We remove pet waste from residential yards on a recurring or one time basis and provide pet waste station service and common area cleanup for commercial properties. Recurring residential plans cover up to 2 dogs per visit unless additional dogs are added to your plan. We remove pet waste only. We do not remove trash, yard debris, or other animal waste unless agreed in writing.

We serve the ZIP codes listed on our Site as active. We assign your service day based on route availability. Service may be moved to another day for holidays, weather, or safety. We will notify you of any change.

Monsoon storms, lightning, flooding, and extreme heat can make service unsafe. We may reschedule a visit for weather or safety reasons. We will notify you by text if you have opted in, or otherwise by email or phone, and make up the visit within two business days.

You agree to provide safe, unobstructed access to the service area on your service day, including a working gate and any gate code or key needed.

All dogs and other pets must be secured indoors or away from the service area during our visit. We will not enter a yard with an unsecured dog. If we cannot access the yard or a pet is unsecured, the visit counts as completed and is billed.

We close and latch every gate we open and photograph it at the end of each visit. You are responsible for the condition of your gates, latches, fences, and walls. We are not responsible for pets that leave the yard through openings, defective latches, or gates opened by others.

You agree to tell us about anything in the service area that could injure our team or damage our equipment, including aggressive animals, holes, sprinkler heads, sharp objects, or chemicals.

We clean and sanitize our tools and boots between properties to reduce the risk of spreading disease and parasites between yards. We do not guarantee that any yard will be free of disease, parasites, bacteria, odor, or insects. If any pet in your household has a contagious illness, such as parvovirus, you agree to tell us before our next visit.

Our current prices are published on the Site. Your price depends on your plan, visit frequency, and number of dogs. A first cleanup is free with a recurring plan when the yard has under two weeks of buildup. Yards with more buildup are charged a one time heavy buildup fee shown on our pricing page, which we will confirm with you before the first visit. We may change prices with at least 30 days notice by email or text. If you do not agree to a price change, you may cancel before it takes effect.

Recurring residential plans are month to month and renew automatically each month until you cancel.

By signing up, you authorize In Doo Time to charge the payment card on file on the first day of each month, in advance, for that month's scheduled visits, plus any add ons or one time fees you have approved.

Your monthly charge equals your per visit price times the number of visits scheduled that month, so the amount varies slightly from month to month.

If a payment fails, we will notify you and retry the charge. If your account remains unpaid 7 days after the due date, we may pause service until the balance is paid, and a $10 late fee applies.

You must keep a valid payment method on file.

You may dispute a charge by contacting us within 60 days of the charge.

If you prepay for 12 months, you receive a 10% discount. If you cancel before the end of the prepaid year, we will refund the unused balance after recalculating the visits you received at the standard monthly rate without the prepay discount.

We offer one discount per account (annual prepay, or 10% for military, first responders, or seniors). Discounts do not stack. Eligibility may be verified.

Skips and vacation holds: tell us at least 24 hours before your service day, and that visit will not be billed or will be credited on your next invoice.

Cancellation: you may cancel your recurring plan at any time by text to 314.912.7148, by email to indootimellc@outlook.com, or by phone. You do not need to give a reason. Cancellation takes effect on the date we receive it. We will not charge you for any visits after that date, and we will refund or credit any visits already paid for that we have not performed. We will confirm your cancellation in writing.

We may end service at any time with notice, for example for nonpayment, unsafe conditions, or abusive conduct, and will refund any prepaid visits not performed.

For recurring residential plans in good standing:

If we miss your scheduled day for any reason within our control, we will come back within one business day and that make up visit is free.

If we miss a spot, text us a photo within 24 hours of your visit and we will return within two business days to clean it again at no charge.

A visit rescheduled for weather or safety and made up within two business days is not a missed visit.

Free visits are credited on your next invoice. This guarantee is your remedy for missed or incomplete visits.

Commercial services are provided under a written proposal or service agreement. If that agreement conflicts with these Terms, the agreement controls. Unless the agreement says otherwise, commercial invoices are due net 30 from the invoice date, a $150 monthly minimum applies per property, and past due balances accrue interest at 1.5% per month (18% per year) from the due date until paid.

Prices do not include taxes. If any sales, transaction privilege, or similar tax applies to our services now or in the future, it will be added to your invoice.

We take photos at each visit, including gate photos, to document service. These photos are part of your service record. We will not use photos of your property in our marketing without your permission.

We ask customers for honest reviews regardless of their experience. We never offer or give anything in exchange for a positive review, and we do not limit review requests to customers we expect to be happy.

If you believe we damaged your property, notify us within 48 hours of the visit with a description and photos. We will review every claim promptly and in good faith. We are not responsible for preexisting damage, normal wear, or damage caused by conditions you did not disclose.

To the fullest extent permitted by law, our total liability for any claim arising from our services or these Terms is limited to the amount you paid us for services during the 3 months before the claim arose. We are not liable for indirect, incidental, special, or consequential damages. These limits do not apply to damages caused by our gross negligence or willful misconduct, or where the law does not allow them.

The Site and its content, including the In Doo Time name and logo, belong to In Doo Time LLC. You may not misuse the Site, interfere with its operation, or submit false information. Prices and service areas shown on the Site may change; your confirmed plan controls.

These Terms are governed by the laws of the State of Arizona. If you have a concern, please contact us first so we can try to resolve it informally within 30 days. Any dispute that is not resolved informally must be brought in the state or federal courts located in Pima County, Arizona, and you and we consent to that venue. Either party may bring a qualifying claim in small claims court. In any action to enforce these Terms, the prevailing party may recover reasonable attorney fees and costs as allowed by law.

We may update these Terms. We will post the updated version on this page with a new "Last updated" date and notify current customers of material changes by email or text at least 30 days before they take effect.

In Doo Time LLC

Email: indootimellc@outlook.com

Phone or text: 314.912.7148